FAQs (Frequently Asked Questions) 

You can expect to receive your ordered jewelry within 3 to 4 weeks. Each piece is crafted with care and precision, and this timeframe ensures that we meet the highest quality standards to your satisfaction.

Yes, you must pay the value added tax (VAT) applicable in your country. The specific rate and amount depend on local regulations and can be calculated during the payment process.

Yes, if you order from outside Switzerland, customs duties and import taxes may apply in accordance with your country's regulations. These costs are the responsibility of the recipient and are not included in the purchase price.

You may return your order within 7 days of receipt. Please ensure that the jewelry is in its original condition and packaging and that the security tag has not been removed.

Unfortunately, our Warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact us.

You should only remove the security label if you are certain you want to keep the jewelry. Removing the label indicates that you have accepted the item and it may affect your ability to return it.

Share details about your shipping policies, item returns, or customer service.

We use a secure payment gateway to process your payments. Your payment information is encrypted and secure. You can see the security badges on our website for assurance.

At Britta Dietsche, we pride ourselves on providing exceptional customer service. We offer multiple ways to reach us, including phone, email, and chat, and we aim to respond as quickly as possible to all queries.

Lab-grown diamonds are real, true diamonds produced in a controlled environment, whereas natural diamonds are mined from the earth. They share identical physical, chemical and optical properties as mined diamonds, without the environmental and ethical implications. Additionally, they are universally certified as real by IGI, GIA, HRD, and other gemological institutes. The comprehensive grading certificates from each of these institutes define the unique characteristics of lab-grown and natural diamonds utilizing the 4 C's: carat, cut, clarity, and color. Lab-grown diamonds are a sustainable alternative to natural diamonds and align with the desires of many of today's customers: to make an intelligent choice to protect the earth while still procuring a diamond of their dreams.

Lab-grown diamonds are made of carbon, which is the same material natural diamonds are made of. Through advanced technology, the carbon is crystalized, and the end result is a brilliant diamond that is produced within weeks, as opposed to the billions of years it takes for a natural diamond to be formed.

There are two primary methods used in the technology of lab-grown diamonds: HPHT (High Pressure High Temperature) and CVD (Chemical Vapor Deposition). HPHT mimics the natural conditions that form diamonds underground. CVD is a process that involves carbon gas being broken down into carbon atoms that are then deposited on a substrate, growing the diamond.

No, lab-grown diamonds are not simulated diamonds. They are real diamonds and share the same chemical and physical compositions as natural diamonds from the earth. Simulated diamonds, such as cubic zirconia (CZ) or moissanite, do not have these same chemical and physical properties and consist of completely different materials. Britta Dietsche offers lab-grown diamonds exclusively. There are no simulated diamonds in any of the pieces of Britta Dietsche jewelry, so our clients can make their selections with confidence.

Yes, lab-grown diamonds are generally less expensive than natural diamonds. This is often due to shorter supply chains and less resource-intensive production processes.

There are many reasons why lab-grown diamonds are the preferred choice. Since lab-grown diamonds are more accessible financially, it is easier for clients to procure the true diamonds of their dreams. They also have the chance to procure fancy colored diamonds that are otherwise extremely rare in nature. Additionally, there is less environmental impact, and no association with conflict or exploitative labor practices. Lab-grown diamonds pose no guilt to the wearer, only pleasure in knowing they have chosen brilliant diamonds that represent their own values.

While lab-grown diamonds are not as rare as natural diamonds because they can be produced “at will” under controlled conditions, they still share the same chemical and physical properties as mined diamonds and are considered real. As the demand for these lab-grown diamonds continues to increase, more clients are expanding their desires to own fancy colored diamonds as well. Since naturally occurring colored diamonds are extremely rare, and thus very expensive, they are often kept in a vault, rather than displayed in a piece of jewelry. With the technical advances being made in lab-grown diamonds to include a variety of hues, clients can now have their dreams of owning brilliant, vibrant colored diamonds also come true.

While both are considered true diamonds, the primary differences is their origin (created in a laboratory vs. extracted from the earth), price (lab-grown diamonds are generally less expensive than mined diamonds), and environmental and ethical concerns (lab-grown diamonds are a much more sustainable alternative and do not have the negative ethical practices associated with mining diamonds).

There are numerous advantages to choosing lab-grown diamonds. For many clients, the opportunity to have their ideal diamond at a lower cost is very appealing. They also have the chance to procure fancy colored diamonds that are otherwise extremely rare in nature. Additionally, there is less environmental impact, and no association with conflict or exploitative labor practices. Lab-grown diamonds pose no guilt to the wearer, only pleasure in knowing they have chosen brilliant diamonds that represent their own values.

Lab-grown colored diamonds are often referred to as "fancy" diamonds. These diamonds hold the same physical, chemical, and optical properties as those found in nature and are much less expensive. They are considered extremely rare and often held in a vault, only seen and worn for special occasions. With her stunning collection of colored diamonds in pink, blue, green, and yellow hues, Britta Dietsche makes her clients' dreams of owning fancy diamonds finally come true.